Charles E. Snyder III Marketing (formerly River Valley Hosting & Web Design or RVHWD), makes every effort to maintain constant up-time with our web servers and to resolve any issues that arise as quickly and efficiently as possible. If you are experiencing problems with your web hosting account, your website or any of our marketing services, please follow the steps below in order:
Search through our FAQs and Technical Support Blog to quickly find answers to common marketing/advertising, web hosting, web design or other technical questions. Please be sure that you have read these thoroughly before proceeding on to the next step.
Step 2: Web Hosting Video Tutorials
For our web hosting customers, most of the functions within cPanel are now explained, step-by-step in our Web Hosting Video Tutorials. Everything from setting up email accounts to adding sub-domains and add-on domains and just about everything in between! Check them out as most of your answers may already have an easy-to-follow guide already set up.
Step 3: Contact Form
You may Contact Customer Support via our secure contact form page. Please leave a detailed message as to what challenges you are experiencing as well as contact information so that we may contact you for more details if needed. We will make every effort to resolve the issues as quickly as possible.