Terms of Service


1.) Account Setup

River Valley Hosting & Web Design (RVHWD) will setup your account after full payment has been received and RVHWD and/or our payment partner(s) have screened the order(s) in case of fraud.  It is your responsibility to provide a valid email address which is not based upon the domain(s) you are signing up under and other required billing and mailing address information.

2.) Content

All services provided by RVHWD may only be used for lawful purposes.  This includes, but is not limited to: copyrighted material, trade marks, service marks, material we judge to be threatening, obscene or pornographic.

Examples of unacceptable material:

  • IRC Bots
  • Warez Sites
  • Bit Torrent Sites
  • Pirated Software
  • Hate sites
  • Hack programs and archives
  • File Sharing
  • Pornography or “Adult” content

3.) Zero-Tolerance Spam Policy

RVHWD takes a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam.  “Safe Lists” and “Double Opt-in Lists” will be treated as spam too.  Any user who sends out spam will have their account immediately terminated without notice or refund!

RVHWD reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at our sole discretion.  RVHWD also reserves the right to make any such modifications in an emergency at our sole discretion.  RVHWD reserves the right to charge the account holder used to send any unsolicited e-mail, a clean up fee.  The costs of the clean up fee is left entirely to the discretion of RVHWD.

4.) Payment Information

You agree to supply appropriate payment for the services received from RVHWD, in advance of the time period during for which such services are provided.  You also agree that until and unless you notify RVHWD of your desire to cancel any or all services received, those services will be billed on a recurring basis.

You agree to provide accurate and complete billing and contact information.

RVHWD reserves the right to change the monthly payment amount and any other charges at any time.

5.) Backups and Data Loss

Your use of RVHWD service is at your sole risk.  RVHWD shall not be responsible for files and data residing on your account.  You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

6.) Cancellation and Refunds

RVHWD reserves the right to cancel the account at any time.  Customers may also cancel at any time.  Hosting customers must Contact RVHWD ten (10) days in advance of the next billing cycle to insure proper discontinuation of automatic billing subscriptions.

7.) Resource Usage

Users may not initiate any of the following:

  1. Use 25% or more of system resources for longer then 90 seconds.  There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  2. Run any type of interactive real-time chat applications that require extensive server resources.  Remotely-hosted services are fully allowed.
  3. Run stand-alone, unattended server-side processes at any point in time on the server.  This includes any and all daemons, such as IRCD.
  4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
  5. Run any gaming servers such as counter-strike, half-life, battlefield 1492, etc.

8.) Bandwidth Usage

You are allocated a monthly bandwidth allowance.  This allowance varies depending on the hosting package you purchase.  Should your account pass the allocated amount RVHWD reserves the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages.  Unused bandwidth in one month cannot be carried over or transferred to the next month.

9.) Money Back Guarantee

For new customers only, there is a Thirty (30) Day Money-Back Guarantee.  If you are not completely satisfied with your hosting service, you will receive a full refund.

If you are a previous or current customer, you are not eligible for the guarantee.

10.) Price Change

The amount you pay for hosting will never increase from the date of purchase.  RVHWD reserves the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.

11.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold RVHWD harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against RVHWD, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.  Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with RVHWD; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from any RVHWD web server.

12.) Disclaimer

RVHWD will not be responsible for any damages your business may suffer.  RVHWD makes no warranties of any kind, expressed or implied for services provided.  RVHWD disclaims any warranty or merchantability or fitness for a particular purpose.  This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by RVHWD and its employees.

13.) Changes to the Terms Of Service & Use

RVHWD reserves the right to revise its policies at any time without notice.