Q. How often am I billed?
A. It depends on the services you have selected and what options you choose when setting up a subscription. For example, if you choose an annual web hosting subscription, you will only be billed once per year several days before the date that you started the subscription the previous year. However if you are making a payment for service rendered such as logo design work or designing a business card, you will only be invoiced/billed once unless other payment arrangements have been agreed upon by you and RVHWD prior to the work beginning.
Q. Do you have a money-back guarantee?
A. Yes. All new web hosting customers qualify for RVHWD 30 Day Money-Back Satisfaction Guarantee. If for any reason, you are not satisfied with your web hosting services, simply Contact RVHWD before the thirtieth (30th) day from the creation of your subscription for the 100% money-back, no questions asked refund.
PLEASE NOTE: This is for new web hosting customers only.
Q. What forms of payment do you accept?
A. RVHWD accepts most major credit/debit cards (American Express, Discover, Master Card & Visa), PayPal and eCheck/EFT/bank draft. RVHWD also accepts money orders, cashiers checks and personal checks but they take additional time for payment processing. Please Contact RVHWD prior to sending any money order or paper check for proper authorization and mailing instructions.
Q. How do I make a payment?
A. For web hosting, your subscription is set up to automatically be drawn on a monthly or yearly basis depending on your choice upon setting up an account. All other products and services will be invoiced via PayPal with various payment options including instant payment options for some products and for all services you will receive an email invoice from RVHWD via PayPal.
PLEASE NOTE: Other payment options may be available soon as well; details will be posted as they are confirmed and instituted.
Q. How do I discontinue subscription billing?
A. Should you wish to discontinue your web hosting subscription, please be sure to Contact RVHWD at least ten (10) business days prior to your next billing cycle. Typically subscriptions will be cancelled within 24 hours of the notification. There will be no refund for unused time left in a billing cycle.
PLEASE NOTE: With the cancellation of your web hosting account, be aware that all content on our web server (i.e. your web pages, pictures, etc.) will also be deleted upon the cancellation of your account and are not recoverable at that point. Be sure that you have your site content backed up locally or RVHWD can provide this service for you, for a nominal fee.